武汉市光谷第二高级中学

<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <span style="font-size:14px;">&nbsp; </span><span style="font-size:14px;">武新管教发〔2012〕23号</span> </p> <div style="text-align:center;" align="center"> <span style="font-size:14px;">&nbsp;</span> </div> <div style="text-align:center;" align="center"> <span style="font-size:14px;">&nbsp;武汉东湖新技术开发区教育文化卫生局关于转发市文明委《关于对全市窗口行业进行群众满意度测评、排名的通知》的通知</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div> <span style="font-size:14px;">各窗口行业及行业主管部门：</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;现将武汉市精神文明建设指导委员会文件《关于对全市窗口行业进行群众满意度测评、排名的通知》（武文明[2012]6号）转发给你们，请对照测评要求，认真组织落实。</span> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div style="margin:0cm 0cm 6pt 21pt;"> <span style="font-size:14px;">&nbsp;</span><span style="font-size:14px;">&nbsp;</span> </div> <div style="margin:0cm 0cm 6pt 21pt;"> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;二O一二年五月一十六日</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">(此页无正文)</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">主题词：窗口行业&nbsp;满意度&nbsp;测评&nbsp;通知</span> </div> <div style="margin:0cm 0cm 0pt 20.75pt;"> <u><span style="font-size:14px;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></u> </div> <div style="margin:0cm 0cm 0pt 18.1pt;"> <span style="font-size:14px;">&nbsp;</span> </div> <div align="left"> <span style="font-size:14px;">中共东湖高新区教育文化卫生局党委办公室&nbsp;&nbsp; 2012年5月16日印发</span> </div> <div style="margin:0cm 0cm 0pt 20.75pt;"> <u><span style="font-size:14px;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></u> </div> <div style="margin:0cm 0cm 0pt 20.75pt;"> <span style="font-size:14px;">&nbsp;</span> </div> <div style="margin:0cm 0cm 0pt 18.75pt;"> <span style="font-size:14px;">&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;共印45份</span> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div style="text-align:center;margin:0cm -25.6pt 0pt -27pt;" align="center"> <span style="font-size:14px;">武汉市精神文明建设指导委员会办公室文件</span> </div> <div align="center"> <span style="font-size:14px;">武文明〔2012〕6号</span> </div> <div> <strong><span style="font-size:14px;">-----------------------------------------------------------</span></strong> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div align="center"> <span style="font-size:14px;">关于对全市窗口行业进行群众满意度</span> </div> <div align="center"> <span style="font-size:14px;">测评、排名的通知</span> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div> <span style="font-size:14px;">各窗口行业及行业主管部门：</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;为深入推进我市窗口行业文明建设，树立窗口行业良好社会形象，经研究决定，对全市窗口行业进行群众满意度测评、排名。</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;一、测评范围和对象</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;本次测评的范围为全市25个重点窗口行业，具体为：教育、医疗、商业零售、公交、出租汽车、铁路车站、民航机场、银行、邮政、通信（含电信、移动、联通）、宾馆、旅行社、环卫、供电、燃气（供热）、风景园林、物业服务、自来水、工商、税务（含国税和地税）、文化（图书馆、博物馆）、电影院、政务中心、派出所、交警和殡仪馆（陵园）。</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;二、测评目的</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;通过群众满意度测评，切实了解市民群众对各窗口行业的现实评价，找准群众反映强烈的突出问题，推动各窗口行业不断改进工作作风，提升服务质量。</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;三、测评内容</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;窗口行业群众满意度测评的主要内容为：市民群众对窗口行业的服务态度、服务效率、服务质量、服务环境以及便民措施、行业诚信、投诉处理机制等方面的满意程度。</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;四、测评时间</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;2012年5月至8月。</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;五、测评结果运用</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;对窗口行业群众满意度测评结果进行排名，在新闻媒体上公布，并作为年度文明创建绩效目标考核的重要依据。</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;六、组织领导</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp;全市窗口行业群众满意度测评工作在市文明委统一领导下，由第三方进行测评，市文明办负责日常组织协调工作。</span> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div> <span style="font-size:14px;">&nbsp;</span> </div> <div> <span style="font-size:14px;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;武汉市精神文明建设指导委员会</span> </div> <div> <span style="font-size:14px;">　&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 　 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;2012年4月1日</span> </div>